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Home > Sales Policies & Shipping Info
Sales Policies & Shipping Info


RETAIL GUARANTEE

At LuSa Organics we believe that we make the most safe, delightful, effective body care available anywhere. We expect that after just one try we'll become your new favorite product, something to rave about to all of your friends! If we don't make the cut, we want to know about it. If you are dissatisfied with any product for any reason, simply e-mail us at . Let us know where we went wrong. Then we will happily replace the questionable item or refund your purchase price. (Items must be returned for refund or exchange).


RETAIL RETURNS

Did you order the wrong product? Feel free to make a return. Returned merchandise must arrive at LuSa Organics in saleable condition and must be returned within 10 days of original purchase. We will credit your account for the cost of the product (less shipping).


SHIPPING

* Please allow 4 to 5 days for order processing

* At this time LuSa offers shipping options with the US Postal Service
or Spee-Dee Delivery (where available)

* Shipping charges are calculated by package weight


BUSINESS HOURS

Monday through Friday, 10am - 4pm

Saturday finds us seasonally on Madison's Capitol Square at the Dane County Farmers' Market.



"I just love getting a package from you. The brown paper, the bow, the smell. I very rarely send anybody an email to tell them how much I like their products, but you guys are so cool. I have ordered things from you in the past. I think I was so impressed that I also wrote to you back then. Thank you for your great products."
Sandy K., Carlton, MN


"Just wanted to send a thank you for the quick (and lovingly packaged) shipment. We are loving the Cheek & Chin Balm and the Chest Rub. I'll definitely be back to the site soon to purchase some baby gifts!"
Kristen C., Evanston, IL






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